What is call routing?
The system that decides where each inbound call goes — AI, human, voicemail, or transfer.
Call routing is the configuration that decides what happens to each inbound call. A typical small-business call-routing setup with PYREXA: ring AI for 1 ring → AI picks up → if call is urgent / high-value, transfer to on-call human; if routine, AI handles end-to-end. Multi-location businesses additionally route based on area code, dialed number, or customer-stated preference. Call routing is configured in PYREXA's dashboard with visual flow editor; complex routing logic (time-of-day, caller-ID-based, vertical-specific keyword detection) is handled out of the box.
See call routing in action with PYREXA
PYREXA is the call routing platform built for small and growing service businesses. Get started today — your AI receptionist is live in under 60 seconds.
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