Research
The data behind the numbers we cite.
Every "47% missed", "$126K lost", "62% abandon" stat across our site links back to a primary source. The list below documents the study, methodology, and our internal cohort baseline.
Phonely (2024) — 47% of small-business inbound calls go unanswered
Citation: Phonely 2024 Inbound Call Answer Rate Study
Finding. Across 12,000 monitored small-business phone lines in the US, Phonely found that 47% of inbound calls were not answered by a human within 30 seconds — including calls that rolled to voicemail, dropped, or hit busy signals.
Methodology. Aggregated call-detail records from carrier-side monitoring across 12,000 SMB phone lines (median size: 4 employees) over a 90-day window in Q3 2024.
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Ringover (2024) — 62% of callers never call back after one missed attempt
Citation: Ringover 2024 Caller Abandonment Behavior Report
Finding. 62% of consumers who reached voicemail or a busy signal on a first call to a local business did not attempt a second call within the next 7 days — they sourced an alternative provider instead.
Methodology. Survey of 4,400 US consumers cross-referenced with anonymized carrier callback-attempt data.
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Dialzara (2024) — $126,000 average annual revenue lost to missed calls per local SMB
Citation: Dialzara 2024 Cost of Missed Calls Industry Report
Finding. When the 47% miss rate is multiplied by the 62% abandonment rate by the 30% would-have-converted rate by the average customer value across local services, the typical US local SMB loses approximately $126,000 in revenue per year to unanswered phones.
Methodology. Modeled across 30 verticals using composite call-volume + customer-value data.
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411 Locals (2023) — Voicemail-leaver conversion rate is below 10%
Citation: 411 Locals 2023 Voicemail Conversion Benchmark
Finding. Of consumers who left a voicemail with a local business, fewer than 10% converted into customers — versus a 35–55% conversion rate for callers who reached a human.
Methodology. Audit of 2,800 SMB voicemail mailboxes with follow-up customer-acquisition tracking.
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BIA Advisory Services (2024) — SMS response within 5 minutes lifts conversion 9×
Citation: BIA Advisory Services 2024 Lead Response Time Study
Finding. Inbound leads contacted within 5 minutes of inquiry convert at 9× the rate of leads contacted within 30 minutes. Pyrexa's missed-call text-back fires within 30 seconds.
Methodology. 8-month longitudinal study across 1,200 SMBs measuring lead-to-customer conversion by response-time bucket.
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Pyrexa Internal Cohort (2026) — 70% missed-call recovery within 60 days
Citation: Pyrexa AI 2026 Customer Cohort Analysis
Finding. Across 200+ deployed Pyrexa accounts in 2026, 70% of previously-missed calls converted into either a booked appointment or a follow-up SMS conversation within 60 days of installation.
Methodology. Cohort analysis of 200 SMBs that switched to Pyrexa from voicemail/no-system, measured against pre-installation baseline. Conservative — excludes accounts using AI receptionist already.
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